COLOSSEUM DI ROMA - Terms & Conditions

Terms and Conditions

1. Identification.

1.1. The Walker Tours LLC (hereinafter, TWT); with EIN 37-2091569; registered office at 8 the green STE B, dower, 19901, DELAWARE, United States of America; telephone +1 302 772 8277 / +1 786 761 7802 (WhatsApp Only); and email address info@thewalkertours.com; is the owner of the website located at the internet address https://www.versaillespalace-tickets.org/ and its social media accounts (hereinafter, Website).

1.2. TWT is the owner of the following social media accounts:

1.3. The person accessing this Website (hereinafter, User), ensures that they are of legal age to grant consent in relation to information society services. Otherwise, the User must refrain from accessing this Website.

2. Object.

2.1. These terms and conditions are intended to regulate the relationship between TWT and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (right of access and complementary services) to the tours offered on this Website (hereinafter, Services).

By accessing this Website or contracting Services, the User expressly accepts all the clauses of these terms and conditions, its privacy policy, and its cookie policy, as well as all those specific conditions collected for the use of certain services. If any of the aforementioned clauses are not accepted, the User must refrain from accessing this Website and from contracting the Services.

2.3. By accessing TWT's social media accounts, the User agrees to comply with their conditions and policies:

2.4. The User undertakes to observe and comply with any legal provision that may be applicable to access to this Website or the contracting of the Services.

2.5. TWT reserves the right to change these terms and conditions at any time, so it is the User's responsibility to review them before accessing this Website or contracting the Services.

3. Minors.

3.1. The contracting of Services by minors is prohibited.

3.2. TWT reminds Users who have minors in their care that it will be their sole responsibility to determine which services and content are appropriate for the age of these minors, and that there are computer programs that allow filtering and blocking access to certain content and services.

4. Contents.

4.1. The content made available to the User on this Website is from both own and third-party sources.

4.2. TWT strives for the content to be of the highest possible quality and reasonably up-to-date, but does not guarantee its usefulness, accuracy, completeness, relevance, and timeliness.

4.3. The inclusion of content on this Website does not constitute in any way the provision of a professional advisory service by TWT to the User.

4.4. TWT advises the User against making decisions based on the information collected in the content of this Website without obtaining appropriate professional advice.

4.5. TWT reserves the right to change the content at any time.

5. Intellectual property.

5.1. All the contents of this Website are the property of TWT or have been assigned to it by their corresponding owners and are duly protected by intellectual property regulations (copyright and trademarks).

5.2. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution, and marketing of any content owned by this Website requires in any case the prior written authorization from TWT.

5.3. The contents belonging to third parties that may appear on this Website belong to their respective owners, who are responsible for any authorization to third parties.

6. Uses.

6.1. The User voluntarily and expressly accepts that the use of this Website is in any case carried out under their sole and exclusive responsibility.

6.2. The User undertakes not to carry out any conduct that could damage the image, interests, and rights of TWT or third parties, or that could damage, disable, or overload this Website, or that would prevent, in any way, the normal use thereof.

6.3. TWT reserves the right to deny or withdraw access to this Website or not to allow the contracting of Services without prior notice, at its own request or that of a third party, to Users who breach these clauses or those specific conditions collected for the use of certain services.

6.4. The User must provide personal data for the contracting of Services. The User will be responsible for providing truthful and lawful information. As a consequence of the contracting, the User may be provided with a password for which they will be responsible, undertaking to make diligent and confidential use of it.

6.5. The User undertakes to make legal, appropriate, and responsible use of the content and services that TWT offers through this Website.

6.6. TWT reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that attack youth or childhood, public order or safety, or that, in its opinion, are not suitable for publication. In any case, TWT will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

7. SPAM.

7.1. The User is strictly prohibited from taking email addresses from this Website for sending advertising or promotional communications that have not been previously requested or expressly authorized by the recipients thereof.

8. Responsibilities.

8.1. TWT will carry out all actions within its power for the proper functioning of this Website. However, taking into account the nature of the Internet and that the operation of this Website may depend on the intervention of third parties, TWT is not responsible for any inconvenience that may be caused to the User by its incorrect functioning.

8.2. TWT disclaims any type of liability arising from information published by third parties on this Website.

8.3. TWT does not assume any type of responsibility regarding the content of third parties to which it is redirected from this Website.

8.4. In the event that the User considers that there is any content on this Website that could be illegal, they must notify it by email to info@thewalkertours.com.

8.5. Given the nature of the Internet, TWT cannot guarantee the absence of elements that may cause alterations to its computer system or that of the User, so it does not assume any responsibility for damages of any nature that may be due to these alterations.

9. Contracting process.

9.1. These general terms and conditions are written in Spanish, English, French, Italian, and German.

Once the User selects a Service and/or tourist Product on the website, they will be redirected to a calendar where they can select the date of the service and/or tourist product chosen. Subsequently, the User can determine the time at which it will be carried out, within the availability offered on the Website; as well as the number of people, differentiating between adults and children of different ages.

Reservations are subject to acceptance by TWT based on the availability of the contracted Service and/or tourist Product; as well as the User's compliance with and acceptance of these General Conditions and Usage Policies.

To complete the reservation, the User will proceed to fill out a form where their name and surname, telephone number, as well as an email for sending the booking voucher (hereinafter, "the Voucher") will be requested.

Once the form is completed and these General Conditions and Usage Policies are accepted, the User will be directed to the payment gateway (hereinafter, "the Gateway").

Once in the Gateway, the User will choose the payment method, and once these General Conditions, Cancellation Policy, and Usage Policies are accepted, the verification and authentication of the payment will be carried out.

Finally, the User will automatically receive a booking confirmation to the email provided. Upon receipt of this confirmation, the binding contract will be concluded (hereinafter, "the Contract").

Once the reservation is paid, the user must proceed to complete a form where personal data of all members of the reservation are requested; without this complete form, they will not be able to obtain the tickets for the monument in their name and will not be able to access it.

TWT has the right not to accept the reservation if the payment information is not approved, or if any other type of incident related to the General Conditions is detected. When you make a transaction through our Website, we will send you a confirmation email that will include the details of the transaction. TWT recommends that the User verify that the details appearing in the confirmation message are correct and keep a copy for their records.

9.2. Once the charge is made through the card payment corresponding to your reservation, you will receive a confirmation message. This message serves as proof of your reservation.

9.3. Your tickets may be sent up to 24 hours before the start of the scheduled activity.

In the case of reservations made less than 24 hours in advance, tickets may be sent up to one hour before your visit.

9.4. In order to guarantee the greatest availability, in the cases that are specified, the access tickets to the monument/museum may be acquired in the client's name with a time margin before or after the time selected in the reservation process. It is the buyer's obligation to check the access time on the tickets once received.

10. Payments

10.1. The following methods are allowed for the payment of Services:

Paypal account
Credit card via Stripe
Google Pay
Apple Pay

The User who makes any payment for the Services through PayPal accepts the legal agreements for PayPal services.

The User who makes any payment for the Services through Stripe accepts the legal agreements for Stripe services.

The User who makes any payment for the Services through Google Pay accepts the legal agreements for Google Pay services.

The User who makes any payment for the Services through Apple Pay accepts the legal agreements for Apple Pay services.

11. Prices.

11.1. The prices of the Services will be those that appear on this Website.

11.2. The prices of the Services are indicated in the currency chosen by the user and include applicable taxes or fees.

11.3. The total price of the Services, including applicable taxes and fees, will be indicated to the User prior to proceeding with their contracting and payment.

11.4. The information offered about the Services may contain some typographical error beyond the control of TWT, which will be immediately corrected upon detection. If the typographical error refers to prices and the User has proceeded to contract any of them as a result of the error, they will be informed immediately and will be entitled to withdraw from their contract at no cost.

11.5. TWT reserves the right to modify the prices of the Services at any time.

12. CANCELLATION, WITHDRAWAL, AND REFUND POLICY.

For all Services:

As detailed in the European Law for the Defense of Consumers, the right of withdrawal may not be applied when the service has been fully or partially completed if the consumer has given their prior and express consent and acknowledges that they will lose their right of withdrawal once the contract has been fully executed by the seller, that is, at the time of purchase. By virtue of the provisions of article 103.l) of the General Law for the Defense of Consumers and Users, once the Purchase is made, THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED as it involves services related to leisure activities that provide for a specific date or period of execution.

Not showing up for a visit or showing up outside the tour start time, as well as not carrying an ID card or passport on visits that include tickets to the monument/museum, will not entitle you to any refund of the amount of the services purchased.

Services that include tickets to the monument/museum or audio guides.

Once the reservation has been made, as published on the website and explicitly accepted during the purchase process, including the last step where the acceptance of the cancellation, withdrawal, and contract terms policy is marked:

Due to the nature of the services offered, MODIFICATION OR CANCELLATION IS NOT ALLOWED once the service purchase (hereinafter, the Purchase) has been made.

It will not be allowed to modify names, dates, or times.

Tickets cannot be canceled or returned, so you are not entitled to any refund.